Frequently Asked Questions


Question #1

Why should I choose Wireless Internet?

Here are a few reasons as to why you should make the switch:

  • ADSL is slow and unreliable
  • No Cables are used
  • No service where you are located
  • Don’t want to wait for installation
  • Need faster internet without hassles


Question #2

How much does installation cost?

Installation is a once-off cost of R550-00


Question #3

What does Contention Ratio mean?

This refers to how many times the Internet Service provider shares their bandwidth with other clients.

Nepic is 5:1 ADSL is roughly 30:1
This means you truly will receive faster internet


Question #4

Does Nepic offer Static IP Addresses?

Nepic does offer static IP addresses. Business package get a free static IP and Home package for an additional R100.


Question #5

Can I add multiple devices to my WIFI connection?

Yes. The Nepic service allows you to link all your laptops, PC’s, mobile devices and tablets to the network.

Question #6

Why do I need a Site Survey conducted?

A Site Survey is necessary to ensure a smooth installation process. This allows us to determine if we will be able to provide you with Internet access in your area and then to establish exactly where best to install the equipment.


Question #7

What do I do when I have a technical Issue

We are sorry to hear that you have a technical issue. We strive to keep our network and our service up and running 24/7. However things can happen. If you are experiencing a problem please give us a call.
(Every day – between 8am & 10pm)

Tel: 011 979 7038

Does your complex need fibre?

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